Terms and conditions
Terms and conditions for an insight as to how our website works.
www.Neelgar.com is owned and operated by Neelgar.
We provide our users with access to our design/label that can be purchased at the price mentioned on the site.
Our designs/ images may not be used by you for any illegal or unauthorized purpose.
Information collected by us can and shall be used as per our discretion and we take it that your continued usage of our site reflects your agreement to our terms and conditions.
All information collected by Neelgar vis our eCommerce platform are used for the continuous improvement in services rendered to our customers.
Returns and Exchange:
We assure our customers about the quality of our products purchased by you through our website. However, if you are not happy with the product, we will exchange / return it for you if it meets the following conditions:
- An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
- If the product you receive has a genuine quality/manufacturing defect.
- Please ensure that the product you return is unused, unworn and the original tags are intact.
Please contact our care team within 7 days of receiving the product via email at kamaldeep1974@gmail.com or call at +91 9825035416Â from Monday to Saturday, between 11:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours.
We will be happy to, following a quality check, offer you a refund. This will be processed within 7 business days. Any refund will be made in the original method of payment.
Cancellation Policy:
We can only accept cancellations within 48 hours of placing the order. We will give you a full refund in the original method of payment.
Registration on Neelgar website:
By subscribing, customers agree to be communicated by us via email and sms to facilitate the services provided by us. We may communicate promotional offers periodically and as and when required.
Improvisation of customer service:
Information that you provide helps us respond to your customer service requests and support needs more efficiently.
To improve our Site:
We look forward to hearing from you with suggestions. Keep them coming as this will help us improve our products and services.
To process payments:
We may use the information provided by customers when placing an order only to provide the service to that order. We do not share this information with outside parties.
Staying in touch:
Email ids provided by customers shall be used to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
Pricing:
All prices are in Indian rupees Prices for products are described on our website Prices, products and services may change at the sole discretion of Neelgar.
Shipping:
Shipping charges as mentioned in the bill borne by the customers. Neelgar takes responsibility for sending customer goods in good condition.Â
Any returns to Neelgar is the responsibility of the customer and damage/misplacement of the goods in transit will not be borne by Neelgar.